This Privacy Policy governs the manner in which Bali Group Tours collects, uses, maintains, and discloses information collected from users ("Users") of the www.baligrouptours.com website ("Site"). This Privacy Policy applies to the Site and all services and products offered by Bali Group Tours, including tour bookings and customer support for travelers.
Personal Identification Information
We may collect personal identification information from Users in various ways, including but not limited to:

• When Users visit the Site
• Fill out a contact form or booking form
• Join a mailing list or promotional campaign
• Contact our customer support
• Communicate through email, phone, or social media

Users may be asked for their name, email address, phone number, and other travel-related information. Users may visit the Site anonymously, but certain services (such as booking a tour) may require voluntarily providing personal information.
Non-Personal Identification Information
We may collect non-personal information about Users whenever they interact with our Site. This may include browser type, device, IP address, and technical data related to the user’s connection (e.g. operating system, referral URL, or network provider).
Use of Cookies
Our Site may use cookies to improve User experience, track site usage, and help us optimize our services. Users may choose to set their browsers to refuse cookies, though doing so may impact certain Site features.
How We Use Collected Information
Bali Group Tours may collect and use Users’ information for the following purposes:

• To process bookings
• We use the information provided to confirm tour reservations, send booking updates, and arrange logistics.
• To improve customer service
• Your information helps us respond more effectively to your inquiries and support needs.
• To personalize experiences
• We may use aggregated information to understand traveler preferences and improve our offerings.
• To send periodic emails
• Users who opt in may receive updates, promo alerts, itinerary info, or travel tips related to Bali Group Tours. Users can unsubscribe at any time via the link provided in the email.
• To ensure legal and operational compliance
• We retain records as required for booking accountability, dispute resolution, and legal compliance.

Deposit and Payment Info
We do not store any credit card or sensitive payment data on our servers. All payments are processed securely through third-party payment gateways such as Wise, PayPal, or your selected banking method.
How We Protect Your Information
We adopt appropriate security measures to protect against unauthorized access, alteration, or disclosure of your personal data. This includes SSL encryption on our Site and limited internal access to sensitive data.
Third-Party Sharing and Data Disclosure
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share booking details only with our trusted tour coordinators, transport providers, or guides as required to operate the tour you booked.
Your data will never be shared with unrelated third parties or advertisers.

• Mobile Numbers and SMS Consent: we may collect your mobile number during the booking process to send essential updates about your tour.
• We do not share SMS opt-in data or consent with any third parties for promotional use.
• Users can opt out of SMS updates at any time by replying “STOP”.

Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or store data from children under 13 years old.
Third-Party Websites
Users may find links on our Site to other websites or social media platforms (e.g., Instagram, WhatsApp, partner travel blogs). We are not responsible for the content or privacy practices of external websites.
Changes to This Privacy Policy
Bali Group Tours reserves the right to update this Privacy Policy at any time. The updated date will be reflected below. We encourage Users to regularly check this page for any changes.
Last updated: June 13, 2025
Your Acceptance of These Terms
By using this Site or booking a tour with us, you agree to this Privacy Policy. If you do not agree, please do not use our Site or services.
Contacting Us
For questions about this Privacy Policy, data handling, or any related concerns, please contact:
Bali Group Tours
Email: tours@baligrouptours.com
Website: www.baligrouptours.com